Alura Support Hub

How can we help you?

Choose a category below to get the fastest assistance from our team.

New to Alura?

Curious about ingredients, how to layer our Snail Mucin, or if it's right for your skin type? Our skincare experts are here to build your perfect routine.

Please Include:

• Your skin type
• Current skin concerns
• Other products you use

support@heyalura.com

Get Routine Advice

Order Support

Need an update on your shipment, need to change your address, or report a damaged item? We'll get it sorted immediately.

Required Info:

• Order Number # (e.g. AL-1234)
• Verified Shipping Address
• Photos (if damaged)

support@heyalura.com

Email Support Team

Claims & Returns

Not seeing the results you hoped for? We offer a 30-day money-back guarantee. No stress, no hard feelings.

How to Claim:

Email support@heyalura.com
Subject: "Return - [Order #]"
Receive prepaid label

support@heyalura.com

Start Return

B2B Partnerships

Wholesale Inquiries

Interested in bringing Alura to your customers? We partner with select retailers who share our commitment to quality.

We proudly work with vetted Amazon, Walmart & eBay sellers.

Contact Wholesale Team wholesale@heyalura.com

Do you allow Marketplace sellers?

Yes! We accept applications from professional sellers on Amazon, Walmart, and eBay after a vetting process to ensure brand integrity.

What is your MOQ?

Our Minimum Order Quantity varies by account type. Email us for our latest wholesale catalog and terms.

Quick Answers

Where is my order?

Orders ship within 24 hours (Mon-Fri). You'll receive a tracking link via email. If it's been over 5 days with no movement, email us!

How do subscriptions work?

You can pause, skip, or cancel anytime in your Customer Portal. No hidden fees or lock-ins.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for secure and easy checkout.

Do you ship internationally?

Currently, we ship exclusively within the United States to ensure fast and reliable delivery.

Our support team is based in Miami, FL.
We typically reply within 24 hours, Mon-Fri.